Anderson Travel is not only a member of the bus and coach industry trade association, the Confederation of Passenger Transport but it is one of only one of 30 companies nationally to have achieved “coach marque” accreditation the only industry wide recognised kite mark of quality.
As such we are committed to and have passed a set of quality standards which are independently audited on an annual basis and form the basis for a Risk Assessment for coach travel. This is a subject of increasing importance to potential customers who need to show an attention of care to the passengers travelling as a part of their group:
Quick Reference Check List:
• In accordance with PSV Act 1981 is the company controlled by a Transport Manager having continuous and effective responsibility for the operation?
• Is the Operation managed by a holder of “Certificate of Professional Competence”?
• Are the drivers issued with a “handbook” containing pertinent information required to carry out their duties in line with company policy?
• Is there an approved high quality driver training programme in place?
• Will the driver be presented in company uniform?
• Is there an effective preventative maintenance programme operates maximising reliability and safety?
• Are the coaches fitted with seat belts?
• Does a fully operational daily vehicle check system take place?
• Is there a fully operational defect reporting procedure?
• Does a system ensure vehicles are presented in a clean and safe condition?
• Are the vehicles equipped with mobile communication?
• Is there a 24 hour breakdown call-out procedure?
• Does the operator maintain a point of booking for customers, continuously staffed from 09:00 hrs -17:00 hrs, Monday – Friday?
• Are the conditions of hire based on terms at least as favorable to those outlined by the Confederation of Passenger Transport (CPT)?
• Will the driver’s journey documents accurately reflect the customers booking?
• Is there an effective complaints procedure?
• Does a 24 hour contact system operate?
• Does the operator have to conform to an age profile requirement of their fleet?
• Is there full compliance with financial protection legislation?
• Can the company demonstrate proven commitment to the highest levels of safety and comfort?
• Are the coaches operated from an identifiable operating base in accordance with Health & Safety Regulations along with associated Risk Assessment Policy?
• Is the operator the subject of rigorous annual external assessment of all standards?
• Are the Drivers are scheduled within the constraints of current Drivers Hour’s Regulations.
• Is an operational risk assessment available?
